---
title: "WhatsApp Capture: an AI agent on your school’s WhatsApp | Skolbot"
description: "WhatsApp Capture replies at any hour to applicants who message the school’s WhatsApp from a Meta ad, your website or a fair, and sends a brief to the CRM."
url: "https://www.skolbot.ai/en-CA/solutions/whatsapp-capture"
language: "en"
dateModified: "2026-11-09"
---

# They message on WhatsApp. The agent answers.

Updated on November 9, 2026

WhatsApp Capture answers applicants who message your school’s WhatsApp, from a QR code, an ad or your website. It qualifies their plans and sends a brief to your CRM.

## Nothing made up.

Every answer is sourced from the school's knowledge base. When the answer is missing, the agent says so and hands over.

## One QR code. One brief in your CRM.

On Monday morning the task is waiting in the CRM, with the brief and the whole conversation.

## At 8:37 pm, the stand is packed away. The agent answers.

## A channel students already use

A QR code on a stand or a brochure, a Meta ad or the WhatsApp icon on your website opens the conversation straight on the applicant’s phone.

## Text messages and voice notes

The agent understands text messages and voice notes. Voice notes are transcribed in the European Union.

## The same qualification as on the website

The brief uses the same format as the website agent’s, so your team handles every lead the same way.

- Program, campus and intake
- Level of study
- Hot, warm or cold score
- Brief sent to the CRM

## Your account, your number

The agent runs on the school’s WhatsApp Business number. You keep your Meta accounts, under your own contracts.

## Frequently asked questions

### How is it different from WhatsApp Activate?

Capture answers prospective students who write to you. Activate takes the initiative: it follows up with CRM contacts who agreed to be contacted.

### What does the admissions team receive?

A brief in the CRM: the student’s plans, the questions answered, the interest level and the next step.

### Does the data leave the European Union?

Skolbot stores and processes conversations in the European Union. WhatsApp itself is operated by Meta, under the contract between the school and Meta.

### What does the school need to provide?

Your brochures, program pages, admission rules, access to your CRM and the list of cases to pass to your team, plus access to the school’s WhatsApp Business number. Our team sets up the agent, tests it with you, then puts it live.

## Related pages

- [Website agent](https://www.skolbot.ai/en-CA/solutions/web-agent)
- [WhatsApp Activate](https://www.skolbot.ai/en-CA/solutions/whatsapp-activate)
- [Your data](https://www.skolbot.ai/en-CA/security)