--- title: "Skolbot vs Havana: which channels to capture and follow up applicants?" description: "Multichannel AI student recruitment agent" url: "https://www.skolbot.ai/en-IE/comparison/skolbot-vs-havana" language: "en" dateModified: "2026-11-09" --- # Skolbot vs Havana: which channels to capture and follow up applicants? Updated on November 9, 2026 Havana is an AI student recruiter: it calls, texts and emails, qualifies applicants and books appointments for your advisors, 24/7. Skolbot captures applicants on the website, WhatsApp and Instagram, then follows up the cohorts in your CRM on WhatsApp. When an applicant leaves their details and gives consent, their record reaches your CRM with a score and a call brief. ## The differences that matter ### Inbound channels: where the applicant writes Havana handles new enquiries 24/7, by call, text or email, for example after a fair. The pages reviewed show no website agent and no Instagram. Skolbot answers where the applicant writes: the website agent, WhatsApp Capture, which also understands voice notes, and Instagram Answer, all on the same knowledge base. ### Outbound channels: how you follow up Havana re-engages dormant leads in your CRM by calls, texts and email, and its official description also lists WhatsApp. Skolbot follows up on WhatsApp: WhatsApp Activate starts from a status in your CRM and leads each contact to one action, open day, webinar, application, appointment with an advisor or enrolment. ### The handover to an advisor Havana books appointments in your advisors' calendars. At Skolbot, when the applicant leaves their details and gives consent, their record reaches your CRM with study level, programme, campus, a score based on your rules and a call brief. When the answer is not in the knowledge base, the agent hands over to your team. ## Criterion by criterion | Criterion | Skolbot | Havana | | --- | --- | --- | | Dedicated higher-education offer | Documented. Built for student recruitment in higher education ([source](https://www.skolbot.ai/en-IE/solutions), 2026-08-13) | Documented. Dedicated student recruitment page: fairs, new enquiries and dormant leads ([source](https://www.usehavana.com/uses/student), 2026-11-09) | | Set up by the vendor's team | Documented. Our team builds the knowledge base, connects the CRM and configures the agents ([source](https://www.skolbot.ai/en-IE/onboarding), 2026-10-27) | Conditional or unspecified. School picks leads, creates a mailbox and signs off the FAQs and campaigns Havana drafts ([source](https://www.usehavana.com/), 2026-11-09) | | Multilingual (6+ languages) | Documented. Answers in the candidate's language ([source](https://www.skolbot.ai/en-IE/solutions), 2026-08-13) | Documented. Spanish, French, Italian and 20+ languages stated ([source](https://www.usehavana.com/), 2026-11-09) | | EU data residency | Documented. Data hosted in the EU, DPA signed with each school ([source](https://www.skolbot.ai/en-IE/security), 2026-08-13) | Conditional or unspecified ([source](https://www.usehavana.com/uses/student), 2026-09-24) | | CRM handoff or sync | Documented. HubSpot, Salesforce, OSCAR Campus, Slate, Zoho, Odoo; others by API or webhook ([source](https://www.skolbot.ai/en-IE/integrations), 2026-08-13) | Conditional or unspecified. Re-engages forgotten CRM leads; no connector named on the page ([source](https://www.usehavana.com/uses/student), 2026-11-09) | | After-hours responses | Documented. Answers day and night, from the knowledge base ([source](https://www.skolbot.ai/en-IE/solutions/web-agent), 2026-08-13) | Documented. 24/7 contact by calls, texts and email, nights and weekends included ([source](https://www.usehavana.com/uses/student), 2026-11-09) | | WhatsApp channel | Documented. Answers inbound messages (Capture) and re-engages CRM cohorts (Activate) ([source](https://www.skolbot.ai/en-IE/solutions/whatsapp-capture), 2026-08-13) | Documented. Listed with calls, texts and email; inbound or outbound use not specified ([source](https://www.usehavana.com/), 2026-11-09) | | Instagram channel | Documented. Answers Instagram direct messages, day and night ([source](https://www.skolbot.ai/en-IE/solutions/instagram-answer), 2026-10-27) | Not stated ([source](https://www.usehavana.com/uses/student), 2026-10-27) | | Lead qualification | Documented. Study level, programme, campus; hot, warm or cold lead ([source](https://www.skolbot.ai/en-IE/solutions/web-agent), 2026-08-13) | Documented. Asks about background, programme interest and eligibility, then books an advisor ([source](https://www.usehavana.com/uses/student), 2026-11-09) | ## Verdict Havana calls, texts and follows up your applicants 24/7 and books appointments for your advisors, to handle large lead volumes. For a school that wants to capture applicants on its website, WhatsApp and Instagram, then follow up the cohorts in its CRM, with the setup handled, Skolbot is the one to choose. **Choose Skolbot if**: You recruit students and want the setup handled for you: our team builds the knowledge base from your sources, connects your CRM and configures the agents. Your team provides access, settles contradictions and approves before go-live. Four agents answer on three channels: the website, WhatsApp and Instagram. WhatsApp Activate follows up a cohort from your CRM, defined by a status, toward one action. When an applicant leaves their details and gives consent, their record reaches your CRM with the information collected and a score based on your qualification rules. **Choose Havana if**: You mainly want to reach a large volume of leads, new or dormant, by phone, text and email, and fill your advisors' calendars. ## What Havana does well - Documented student use case: enquiry spikes after a fair, re-engaging dormant CRM leads. - Qualification on background, programme interest and eligibility, then appointment booking with an advisor. - Calls, texts and email stated, WhatsApp listed in the official description; public voice-agent demo. - 20+ languages stated; the vendor estimates preparation at one day of work. ## Check before you choose - The pages reviewed show no website agent and no Instagram; new enquiries are followed up by call, text or email. - CRM, email and calendar integration stated, with no connector named; data hosting is not specified. - Pricing not published; launch in a few weeks according to the vendor. Published outcomes are vendor-reported. ## Frequently asked questions ### Havana or Skolbot: which one should you choose? Havana, if you mainly want to call, text and follow up a large volume of leads, with appointments for your advisors. Skolbot, if you want to capture applicants on the website, WhatsApp and Instagram, follow them up from your current CRM and hand the setup to our team. ### Do Havana and Skolbot answer on WhatsApp or Instagram? Havana states calls, texts and email, and its official description lists WhatsApp; the pages reviewed do not specify that use and do not mention Instagram. Skolbot covers WhatsApp with two agents, WhatsApp Capture for applicants who write and WhatsApp Activate for follow-up, and Instagram with Instagram Answer. ### Who sets up Havana and Skolbot? According to Havana, the school selects the leads, creates a mailbox for the AI and signs off the FAQs and campaigns Havana generates; launch usually takes a few weeks. At Skolbot, our team handles the setup: it builds the knowledge base from your sources, shows you the contradictions so you decide, connects your CRM and configures the agents. Your team provides the sources and access, then tests and approves. Skolbot goes live in two weeks once the content, CRM access and WhatsApp number are in place. ### How much do Havana and Skolbot cost? Havana does not publish pricing on the pages reviewed. Skolbot is on quote, depending on the size of the school and the package. Ask each for a written quote with the channels and volumes included. ### Havana or Skolbot to re-engage dormant leads? Havana follows up by calls, texts and email, with appointments booked with an advisor: it fits if your team wants to reach its leads by phone. Skolbot follows up on WhatsApp: WhatsApp Activate starts from a status in your CRM and leads each contact to one action, open day, webinar, application, appointment with an advisor or enrolment.