Call candidates back to clarify their enquiry
After a callback request, Skolbot can speak by phone, gather useful context and help arrange an appointment. Admissions decisions remain with people.
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What gets in the way
A form is not always enough
Some enquiries are easier to clarify in a spoken conversation.
Callbacks take time
The team must reach candidates and understand their needs before routing them.
Arranging appointments takes effort
Coordinating availability can add messages after qualification.
What Skolbot handles
A requested callback
The voice conversation starts after the candidate requests a callback.
Guided qualification
Skolbot collects the intended programme, timeline and question to address.
An appointment request passed to the team
Availability and next steps are confirmed according to your team's rules.
What the team gets
A clarified enquiry
The team receives details gathered during the call.
An appointment prepared
The adviser knows why the candidate called before the meeting.
The team makes the decision
Admissions decisions and special cases stay with the responsible people.
Set-up
We map your workflow
Your team defines the useful content, rules and handoff points.
You approve the answers
Answers use information approved by your institution.
The handoff is configured
Qualified requests reach your CRM and the relevant team, according to your setup.