Frequently Asked Questions

Everything about Skolbot: deployment, GDPR, pricing, integrations, multilingual, measured results. 15 questions, clear answers.

Understanding AI chatbots for education

What is an AI chatbot for higher education?+

It's a conversational assistant trained on your school's specific content — programmes, tuition, admissions, open days — capable of answering prospects 24/7, in their language, in under 3 seconds. Unlike a static FAQ, it understands context and directs each prospect to the right information.

Why does my school need a chatbot?+

67% of prospect activity happens outside office hours. 91% of visitors to your website leave without ever making contact. The chatbot intervenes at exactly that point: it converts an anonymous visitor into an identified prospect before they go searching for the same information on a competitor's site.

How is Skolbot different from a generic chatbot like Drift or Intercom?+

Skolbot is trained specifically on each school's content (programmes, tuition, admissions, FAQs). It understands higher education context — not generic customer support. 48-hour deployment via one script tag, not weeks of configuration. And the price is a fraction of Drift ($2,500+/month) or Intercom ($74+/seat).

How it works and integration

How long does deployment take?+

48 hours from contract to live chatbot. Skolbot automatically analyses your entire website (programmes, tuition, FAQs, PDFs), then one script tag integrates it into any CMS (WordPress, Drupal, custom). No IT team required on your side.

What languages are supported?+

6 languages natively: French, English, German, Spanish, Dutch and Portuguese. The chatbot auto-detects the visitor's language and responds accordingly. 16 country variants are supported (France, Belgium, Switzerland, Canada, USA, etc.).

Can Skolbot integrate with our CRM?+

Yes. Skolbot captures prospect data (name, email, programme interest, open day registration) and can push it to your CRM via webhook or API integration. Compatible with HubSpot, Salesforce, and any CRM supporting webhooks.

What happens if the chatbot doesn't know the answer?+

Skolbot redirects to the appropriate channel (admissions email, contact form, phone number) and logs the unanswered question in analytics. You see exactly which questions your site doesn't cover — that's free prospect intelligence.

Results, pricing and compliance

What ROI can we expect?+

The median ROI measured across 18 institutions is 280%. The main drivers: reduced admissions workload (40%+), increased open day signups (40%+) and 62% more qualified leads. Payback period is 3 to 6 months.

How much does Skolbot cost?+

Pricing depends on school size and number of campuses. Request a demo for a custom quote. As a reference, it's a fraction of the cost of an additional human agent, and far less than Drift ($2,500+/month) or US-focused EdTech solutions ($50,000+/year).

Is Skolbot GDPR compliant?+

Yes. Prospect data is processed under legitimate interest (Art. 6(1)(f) GDPR). EU server storage, cascading deletion on request, no third-party sharing. DPO support available. Compliant with ICO and EDPB requirements.

Is my data used to train the AI?+

No. Your school's content is used exclusively to answer your prospects. It is never shared between institutions, never used to train third-party models. Each chatbot is an isolated environment.

Can I try Skolbot before committing?+

Yes. Our interactive demo lets you see Skolbot in action on your own site in 30 seconds. Enter your school's URL, and the chatbot is instantly created with your content. No commitment, no credit card.

More questions?

Try Skolbot on your site in 30 seconds, or request a personalised demo.