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Engineering schoolInternational candidates

Welcome international candidates in their language

How to read this page

This page describes an implementation pattern. It publishes neither a testimonial nor a quantified client result.

The context

An engineering school receives questions about international admissions, equivalences, housing and pre-arrival procedures.

What the flow needs to cover

  • Answer in a language supported by the project
  • Explain procedures using documents approved by the school
  • Pass on the language, country, intended programme and open questions

The mechanism

The multilingual flow keeps the conversation context and makes the handover explicit when an answer needs confirmation.

  • The conversation language is identified among those selected for the project.
  • Institution-specific terms are explained from its own content.
  • A knowledge boundary triggers a clarification request or human handover.
  • The transferred record keeps the details needed for international follow-up.

Organisation and responsibility

The international office approves the content, supported languages and handover rules before the flow is opened.

Explore this approach for your school

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One night, played twice.

Read the transcript

At 11:47 pm, Léa, seventeen, is looking for a school. An advert takes her to a website, but a fifteen-field form stops her. Six hours pass: she is not in any CRM. The same night starts again with Skolbot. At 1:12 am, she asks about co-op options and gets an immediate answer. She leaves her first name and number. In the morning, her record and a summary of the conversation are waiting in the CRM. Today, Léa starts her program.