Share a common foundation while keeping each school's rules

A French group of 10 schools needs shared answers while respecting each brand's programmes, campuses, contacts and rules.

What the flow needs to cover

• Separate shared information from school-specific content
• Identify the school, campus and programme concerned by the request
• Route the record to the relevant team with conversation context

The deployment separates a shared knowledge base from school-specific scopes, then applies routing rules approved by the group.

• Shared content is prepared once and reviewed by the group's owners.
• Each school adds its programmes, events and contacts to that foundation.
• The conversation clarifies the scope before offering local information.
• Routing sends the request to the team assigned to the school and topic.

Content and access governance is defined with the group. Each team remains responsible for its information and follow-up.