Skolbot vs Tidio: which chatbot for your school?
Tidio combines live chat, no-code automations (Flows) and the Lyro AI agent. Tidio also publishes an education page, where Lyro answers questions about admissions, deadlines and courses. For a school, the comparison covers three points: what Lyro does, who configures the automations, and the admissions need to cover from the first question to the CRM.
Comparison written by Skolbot from each vendor's public pages, checked between Aug 13, 2026 and Oct 27, 2026.
The essentials
Updated on
- Who it is for
- Skolbot Higher-education schools that recruit studentsTidio SMEs and e-commerce teams seeking a customer-service platform
- What Skolbot does
- Four agents on three channels (website, WhatsApp, Instagram) answer applicants day and night, from the school's knowledge base.
- The result
- Every applicant who leaves contact details reaches your CRM with study level, programme, campus, a score and a call brief.
- Conditions
- Our team sets it up in two weeks, once your content and access are in place. Price on quote. Data hosted in the EU. Tidio pricing: from $24.17/month.
A concrete case
Fictitious example. A candidate writes at 10 pm. They ask whether the bachelor's includes an internship, give their study level and want a call back.
On the Tidio side, from its public pages
10 pm, the question comes in
Skolbot
The website agent answers at once, from your knowledge base.
They give their study level
Skolbot
The agent records study level, programme and campus, then grades the lead.
They ask for a call back
Skolbot
The lead reaches your CRM with a score and a call brief.
They go quiet
Skolbot
WhatsApp Activate can re-engage their cohort towards an open day or a meeting.
The result in your CRM
What your team receives when a candidate leaves their details.
- Level
- Two years of higher education
- Programme
- Marketing bachelor's
- Lead
- Hot
Call brief: call back about the internship.
Study level, programme, campus, score and call brief in the CRM
Criterion by criterion
Each cell links to its source, with the date it was checked. “Not stated”: absent from the official pages reviewed, which does not prove the feature is missing.
Key
- Documented: stated on the vendor's official pages
- Conditional or unspecified: depends on the plan, or no detail given
- Not stated: not found on the pages reviewed, which does not mean missing
The other criteria5 criteria
What changes for your school
An agent presented for education, agents built for it
Tidio presents Lyro for education: it answers questions about admissions, deadlines and courses, and passes on to staff. Tidio also serves SMEs and e-commerce. Skolbot is built only for higher-education recruitment: its agents collect study level, programme and campus, then the record reaches your CRM with a score based on your rules and a call brief, when the applicant gives consent.
Who configures Lyro and the Flows
With Tidio, your team configures Lyro and builds the Flows; the Plus plan adds help building Flows, and the Premium plan offers Lyro as a managed service. At Skolbot, our team builds the knowledge base from your sources, finds contradictions and has you settle them, connects your CRM and configures the agents. Your team provides access, tests and approves.
Following up a CRM cohort
Tidio documents WhatsApp automation without saying whether it covers following up contacts. Skolbot WhatsApp Activate messages the applicants in a cohort defined by a status in your CRM, toward one action: open day, webinar, application, call with an advisor or enrolment.
The verdict
Tidio fits SMEs and e-commerce, and a school that wants a chat with the Lyro AI agent and Flows it configures itself. For a school that wants to capture and follow up applicants on its website, WhatsApp and Instagram, with the setup handled and its current CRM, Skolbot is the one to choose.
When to choose Skolbot
You recruit students and want the setup handled: our team builds the knowledge base from your sources (website, brochures, programme sheets, fees, calendars), finds contradictions and has you settle them, connects your CRM and configures the agents. Your team provides access, tests and approves. Live in two weeks once content, CRM access and the WhatsApp number are in place. Four agents on three channels: the website, WhatsApp and Instagram. When an applicant leaves their details and gives consent, their record reaches your CRM with study level, programme, campus, a score based on your rules and a call brief.
When to choose Tidio
You want live chat with the Lyro AI agent at a published price, your conversation volume fits a standard plan, and your team wants to configure Lyro and the Flows itself.
Comparing Skolbot and Tidio?
See Skolbot in action on your site
Cost and the work left to the school
Skolbot
Price
On quoteSetup
Our team builds the knowledge base, connects the CRM and configures the agents, in two weeks.
Your team provides the sources and access, then tests and approves before go-live.
Tidio
Price
from $24.17/monthSetup
Support depends on the plan, to confirm with the vendor.
Premium: Lyro as a managed service, dedicated team; Plus: help building Flows
Source ·Before you decide
What Tidio does well
- Live chat, Flows and the Lyro AI agent in one tool
- Education page: Lyro answers on admissions, deadlines and courses, 24/7
- Lyro understands and answers in more than 45 languages
- Lyro qualifies and captures leads mid-conversation
- WhatsApp, Instagram and HubSpot, Salesforce and Pipedrive integrations documented
- Data stored on AWS servers in the European Economic Area
- Published pricing, from $24.17/month; Lyro as a managed service on the Premium plan
Points for a school to verify
- No pricing plan dedicated to higher education; Tidio mainly serves SMEs and e-commerce
- Lyro conversations capped per plan (50 to 1,000 per month, custom above): cost out an admission season
- Flows are built by the school; help building them comes with the Plus plan
- Lyro as a managed service and a dedicated team come with the Premium plan, on contact
- CRM sync direction not specified on the integrations page
What your demo should prove
- 1Can the agent answer a real programme question without imposing a form?
- 2Which fields, triggers and updates does the integration support in your CRM?
- 3How are consent, opt-outs and human handover handled?
- 4Which channels, languages, fees and limits are included in your setup?
Frequently asked questions
Is Tidio a good fit for a higher-education school?
Tidio fits a school that wants live chat with the Lyro AI agent, which Tidio presents for answering admissions questions, and that configures Lyro and the Flows itself. Tidio offers no pricing plan dedicated to higher education. For a school that wants to capture and follow up applicants with the setup handled, we recommend Skolbot, because it is built only for student recruitment.
What is the difference between Lyro and the Skolbot agents?
Lyro is Tidio's AI agent: it answers 24/7 in more than 45 languages and qualifies and captures leads, for every sector. The Skolbot agents are built only for student recruitment: four agents on three channels, including WhatsApp Activate to follow up a CRM cohort, and a record sent to the CRM with study level, programme, campus, score and call brief. Skolbot therefore fits a school that wants to cover the whole applicant journey up to the CRM.
How much do Tidio and Skolbot cost?
Tidio publishes its pricing, with a number of Lyro conversations capped per plan; the starting price is in the table with its source. Skolbot is on quote, depending on the size of the school and the package, and its setup is done by the Skolbot team. To compare, cost out the conversation volume of an admission season and the time needed to configure Lyro, the Flows and the CRM connection.
Method and sources
Comparison published by the Skolbot team, an interested party. Revised on Oct 27, 2026.
We read the official public pages of Tidio. We did not test its product.
A feature that is “Not stated” is not a missing feature. Check the “Conditional” and “Not stated” cells in a demo.