Frequently asked questions

Straight answers.

These are the questions that come up in meetings. Better to answer them beforehand.

The product

What is an AI chatbot for higher education?

It is a conversational assistant configured from your school's approved content: programmes, fees, admissions, open days and useful documents. It answers candidates in their language and directs them to the right information.

Why does my school need a chatbot?

A chatbot answers when the admissions team is unavailable, handles recurring questions and lets candidates continue without waiting. It is useful when that need matches your organisation and content.

How is Skolbot different from a generic chatbot like Drift or Intercom?

Skolbot is designed for higher education and configured on each institution's approved content. To compare it with another solution, use the same criteria: answer sources, languages, CRM integration, data residency and pricing model.

Setup

How long does deployment take?

Setup generally takes a few days. We analyse the content, your team reviews the answers, then the chatbot is added with a snippet. The exact schedule depends on scope and review availability.

What languages are supported?

6 languages natively: French, English, German, Spanish, Dutch and Portuguese. The chatbot auto-detects the visitor's language and responds accordingly. 16 country variants are supported (France, Belgium, Switzerland, Canada, USA, etc.).

Can Skolbot integrate with our CRM?

The lead can be sent to the CRM your team uses. The integration method depends on the tool and scope; we verify it before confirming it in the proposal.

What happens if the chatbot doesn't know the answer?

Skolbot redirects to the appropriate channel (admissions email, contact form, phone number) and logs the unanswered question in analytics. You see exactly which questions your site doesn't cover — that's free prospect intelligence.

Data

Is Skolbot GDPR compliant?

Yes. Prospect data is processed under legitimate interest (Art. 6(1)(f) GDPR). EU server storage, cascading deletion on request, no third-party sharing. DPO support available. Compliant with ICO and EDPB requirements.

Is my data used to train the AI?

No. Your school's content is used exclusively to answer your prospects. It is never shared between institutions, never used to train third-party models. Each chatbot is an isolated environment.

Commercial

How are results measured?

Metrics are agreed with the institution according to its journey: useful conversations, qualified leads, appointments or open-day registrations, response time and uncovered questions. We do not promise a figure before defining scope and measurement.

How much does Skolbot cost?

Pricing is provided on request, based on the number of institutions, languages, channels and integrations. Scope and cost are set before any written proposal.

Can I try Skolbot before committing?

Yes. Book a slot: the demonstration starts with your institution's public pages and your questions, so you can assess the answers and journey before deciding.

Your question is not here?

Email us, or book a demonstration directly with William.

One night, played twice.

Read the transcript

At 11:47 pm, Léa, seventeen, is looking for a school. An advert takes her to a website, but a fifteen-field form stops her. Six hours pass: she is not in any CRM. The same night starts again with Skolbot. At 1:12 am, she asks about work-study options and gets an immediate answer. She leaves her first name and number. In the morning, her record and a summary of the conversation are waiting in the CRM. Today, Léa starts her course.