Use case

Answer questions about your programmes.

Fees, requirements, campus, intake: the web agent answers from your approved content before asking for contact details.

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Use Cases

CommunicationsCapture

What gets in the way

Answers are scattered

A student checks several pages and may leave without a clear answer.

What Skolbot handles

The answer first

The agent explains the programme or clearly says what it cannot verify.

What the team gets

A better-informed student

They receive an answer without waiting for an adviser.

Set-up

01

The student asks

For example: “What are the first-year fees?”

02

The agent answers from your sources

It gives the published amount or directs the question to the team if the figure is unavailable.

03

Context follows the enquiry

If follow-up is wanted, the team sees the question and the answer already given.

Frequently asked questions

Must students give an email to get an answer?
No. The agent answers first. Contact details are used only for requested follow-up.

See what Skolbot can handle in your workflow.

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One night, played twice.

Read the transcript

At 11:47 pm, LĂ©a, seventeen, is looking for a school. An advert takes her to a website, but a fifteen-field form stops her. Six hours pass: she is not in any CRM. The same night starts again with Skolbot. At 1:12 am, she asks about work-study options and gets an immediate answer. She leaves her first name and number. In the morning, her record and a summary of the conversation are waiting in the CRM. Today, LĂ©a starts her course.