At 11:47 pm, Léa, seventeen, is looking for a school. An advert takes her to a website, but a fifteen-field form stops her. Six hours pass: she is not in any CRM. The same night starts again with Skolbot. At 1:12 am, she asks about co-op options and gets an immediate answer. She leaves her first name and number. In the morning, her record and a summary of the conversation are waiting in the CRM. Today, Léa starts her program.